Table of Contents
Terms & Conditions
Last Updated Date: 19th January 2026
1. Introduction
Acceptance of Terms: By using or accessing the KAFRATII website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using the website.
Changes to Terms: KAFRATII reserves the right to update or modify these terms at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the latest revision.
2. Definitions
"KAFRATII": Refers to the e-commerce platform, website, and services provided by KAFRATII.
"User": Any individual, corporation, or legal entity accessing or using the KAFRATII website.
"Services": Refers to all goods, services, and information provided via the website.
3. Eligibility
Age Requirement: You must be 18 years of age or older to use this website. If you are under 18, you should use this website under the supervision of a parent or legal guardian.
Registration: Users may be required to create an account with KAFRATII to access certain features or to place an order.
4. Account Creation and Security
User Responsibility: You are responsible for maintaining the confidentiality of your account information, including your login credentials.
Account Security: You agree to notify KAFRATII immediately of any unauthorized use of your account or any other security breach.
5. Use of Website
Permitted Use: You may use the website solely for lawful purposes following these terms.
Prohibited Use: You agree not to use the website for any unlawful activities, including but not limited to:
- Fraudulent transactions
- Impersonation of others
- Violating intellectual property rights
- Uploading or transmitting harmful viruses or other malicious code
6. Product Listings and Availability
Accuracy of Product Information: While KAFRATII strives to provide accurate product descriptions, images, and pricing, there may be errors. We cannot guarantee that all information is complete or error-free.
Product Availability: All items are subject to availability. KAFRATII reserves the right to limit the quantity of products ordered or to refuse any order.
7. Payment Terms
Pricing: All prices displayed on the website are in Indian Rupees (INR) and may include taxes unless stated otherwise.
Payment Methods: Users can make payments via credit/debit cards, net banking, digital wallets, UPI, or other approved payment methods.
Taxes: You agree to pay applicable taxes for any purchases made through the website.
Payment Fraud: KAFRATII uses secure payment gateways; however, you are responsible for the safety of your payment details.
8. Shipping and Delivery
Shipping: KAFRATII will ship products according to the shipping options selected during checkout. Shipping fees, estimated delivery times, and applicable taxes will be displayed during the checkout process.
Delivery Timelines:
We aim to deliver your orders within 2–4 business days from the date of dispatch.
Please note that delivery timelines are estimated and may vary due to circumstances beyond our control, such as:
• Natural occurrences (e.g., heavy rains, floods, earthquakes)
• Operational delays by third-party courier partners
• Public holidays or government restrictions
• Remote or restricted delivery locations
A tracking number will be shared with you via text message or email once your order is dispatched, so you can monitor the delivery progress.
Risk of Loss: Once the product is delivered to the shipping address provided, the risk of loss or damage transfers to the customer.
9. Returns and Refunds
Return Policy: KAFRATII offers returns and refunds within 7 days of receiving the product, subject to the conditions of the return policy (e.g., unused, in original packaging, etc.).
Refund Process: Refunds will be issued via the original payment method. If an order is canceled by KAFRATII, a full refund will be provided.
Non-returnable Items: Certain items, such as intimate wear, custom products, etc., may not be eligible for returns.
10. User Content
Content Ownership: You retain ownership of any content you post, upload, or submit to the website. However, by submitting content, you grant KAFRATII a license to use, modify, and display it according to our privacy policy and for business purposes.
Prohibited Content: You are prohibited from posting content that violates the rights of others, is defamatory, harmful, or violates any laws.
11. Intellectual Property
Ownership: All content on KAFRATII, including text, graphics, logos and images, is the intellectual property of KAFRATII and is protected by copyright laws.
Trademark Usage: The name "KAFRATII" and any related trademarks may not be used without prior written consent from the company.
12. Privacy and Data Protection
Personal Information: By using this website, you consent to the collection, use, and sharing of your personal information as outlined in our Privacy Policy.
Data Security: KAFRATII employs appropriate security measures to protect your data; however, you acknowledge that no method of data transmission over the Internet is 100% secure.
13. Limitation of Liability
No Warranties: KAFRATII makes no representations or warranties regarding the accuracy, reliability, or completeness of the product, content and services provided on the website.
Limitation of Damages: To the maximum extent permitted by law, KAFRATII shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or any products purchased.
14. Governing Law
Jurisdiction: These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
15. Indemnity
Indemnification: You agree to indemnify and hold KAFRATII harmless, along with its affiliates, officers, employees, and agents, from any claims, losses, damages, or costs that arise from your violation of these terms or your use of the website.
16. Dispute Resolution
Arbitration: Any disputes that cannot be resolved through informal negotiations will be submitted to binding arbitration by the laws of India.
Returns and Exchange
Last Updated Date: 19th January 2026
At KAFRATII, we strive to provide our customers with the best shopping experience. If you're not completely satisfied with your purchase, we offer a comprehensive Return and Exchange Policy to address your concerns. Please carefully review the following policy:
1. Returns
1.1 Eligibility for Returns:
- Returns are accepted within 7 days from the date of delivery.
- Items eligible for return must be unused, unwashed, and in their original condition, with all tags and packaging intact.
- Products purchased during a promotional event are not eligible for returns unless stated otherwise.
1.2 Non-returnable Items:
The following items are non-returnable:
- Personalized items (e.g., custom orders)
- Gift cards
- Used or damaged products
1.3 How to Initiate a Return:
- To initiate a return, please contact us at info@kafratii.com or WhatsApp at +91 91248 91815 for assistance or log in to your account on our website to request a return authorization.
- You will need to provide your order number, item details, and reason for the return.
- Once approved, we will send you instructions on how to return the item.
1.4 Processing of Returns:
- Once the returned item is received and inspected, we will notify you by email regarding the approval or rejection of your return.
- If your return is approved, a refund will be processed to your original payment method within 1-2 business days.
- If your return is rejected, the item will be sent back to you.
2. Exchanges
2.1 Eligibility for Exchanges:
- We offer exchanges for items that are defective, damaged, or incorrect (wrong size, color, or style).
- Exchanges can be requested within 7 days from the date of delivery.
- The exchanged item must be in unused, unwashed condition, with tags and original packaging intact.
2.2 Non-exchangeable Items:
- Customized or personalized items are not eligible for exchange.
2.3 How to Initiate an Exchange:
- To request an exchange, please contact us at info@kafratii.com or WhatsApp at +91 91248 91815 for assistance or log in to your account on our website.
- You will need to provide your order number, item details, reason for the exchange, and the new size/color if applicable.
- If the exchanged item is out of stock, you will be offered a store credit or a refund.
2.4 Exchange Shipping:
- Ensure the product is returned in its original packaging with all tags intact to ensure a smooth exchange process.
3. Damaged or Defective Products
3.1 Reporting Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer service team at info@kafratii.com or WhatsApp at +91 91248 91815 for assistance within 24 hours of receiving the product.
- Please provide clear images of the damage or defect along with your order number to help us process your claim.
3.2 Refund/Exchange for Damaged/Defective Products:
- If the product is found to be defective or damaged, we will either offer an exchange. If the product is out of stock, in those cases we will initiate refund.
4. Refunds
4.1 Refund Eligibility:
- Refunds will be processed for eligible returns and exchanges, including damaged, defective, or incorrect products.
- Refunds will be issued to the original payment method (credit/debit card, net banking, etc.).
- Refunds for cash-on-delivery (COD) orders will be processed through bank transfer or UPI.
4.2 Refund Processing Time:
- Once the returned product is received and inspected, the refund will be initiated within 1-2 business days.
- The actual credit to your account may take 5–7 business days depending on the payment provider.
5. Cancellation of Order
5.1 How to Cancel an Order:
- You may cancel your order within 24 hours of placing it if the product has not yet been dispatched. Once the order has been processed or shipped, it cannot be canceled.
- If the order has already been dispatched, please refer to our Return Policy for instructions on how to return the product.
5.2 Cancellation Due to Stock Unavailability:
- In case the ordered item is out of stock or unavailable, we will notify you as soon as possible. You may either choose an alternative product, wait for restocking, or request a full refund.
Privacy Policy
Last Updated Date: 19th January 2026
At KAFRATII, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services or make a purchase from our e-commerce platform. By accessing or using our website, you consent to the collection and use of your data under this policy.
1. Information We Collect
We collect two types of information:
1.1 Personal Information:
This includes any information that identifies you personally, such as:
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (credit/debit card numbers, UPI, etc.)
• Date of birth
• Account login credentials
1.2 Non-Personal Information:
This includes information that cannot identify you personally but is collected automatically during your interaction with our website:
• IP address
• Browser type
• Device information
• Pages you visited on our website
• Time spent on our website
• Clickstream data
2. How We Collect Information
2.1 Information You Provide:
• When you create an account, place an order, subscribe to our newsletter, or contact us for support, we collect personal details like your name, email, phone number, shipping and billing address, and payment information.
2.2 Information We Collect Automatically:
• We use cookies and similar tracking technologies to gather information about your usage patterns, preferences, and actions on our website.
• This information is used to enhance your browsing experience and provide personalized offers and content.
3. How We Use Your Information
3.1 Providing Services:
• To process your orders, complete payments, and fulfill your purchases.
• To send you order confirmations, invoices, and updates on your order status.
3.2 Improving User Experience:
• To personalize your shopping experience by recommending products based on your preferences.
• To analyze and improve our website's performance and functionality.
3.3 Communication:
• To send you promotional emails, newsletters, or marketing communications if you have opted in.
• To respond to your inquiries, feedback, and customer support requests.
3.4 Legal and Compliance:
• To comply with applicable legal obligations, enforce our Terms & Conditions, and resolve disputes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to track your activity and remember preferences for future visits. You can manage your cookie settings in your browser, but disabling cookies may limit your ability to use some features of our website.
5. Sharing of Your Information
5.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who help us run our business, such as:
• Payment processors
• Shipping and logistics partners
• Marketing and advertising companies
• Website hosting providers
• Customer support platforms
These third parties are only permitted to use your data for the purpose of performing services for us and are required to protect your data.
5.2 Legal Compliance:
We may disclose your personal information if required to do so by law or when we believe that such action is necessary to:
• Comply with a legal obligation or court order
• Protect the rights, property, or safety of KAFRATII, its customers, or others
6. Data Security
We take the protection of your personal information seriously and use industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or destruction. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your information.
7. Your Rights and Choices
7.1 Access and Update Information:
• You have the right to access, correct, or update your personal information at any time. You can do this by logging into your account or contacting us directly.
7.2 Opting Out of Marketing Communications:
• If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us.
7.3 Data Deletion:
• You have the right to request that we delete your data. Please note that some data may need to be retained for legal or administrative purposes.
8. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and business requirements. Once it is no longer needed, we will securely delete or anonymize your data.
9. Transfer of Information
If you are located outside of India, please be aware that your data may be transferred to, processed, and stored in India or other countries where our service providers operate. By using our services, you consent to the transfer of your data to countries outside of your jurisdiction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will update the "Last Updated Date" at the top of the policy. We encourage you to periodically review this page to stay informed about how we are protecting your personal information.