At KAFRATII, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services or make a purchase from our e-commerce platform. By accessing or using our website, you consent to the collection and use of your data under this policy.
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1. Information We Collect
We collect two types of information:

1.1 Personal Information:

This includes any information that identifies you personally, such as:
•    Name
•    Email address
•    Phone number
•    Shipping and billing address
•    Payment details (credit/debit card numbers, UPI, etc.)
•    Date of birth
•    Account login credentials

1.2 Non-Personal Information:

This includes information that cannot identify you personally but is collected automatically during your interaction with our website:
•    IP address
•    Browser type
•    Device information
•    Pages you visited on our website
•    Time spent on our website
•    Clickstream data
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2. How We Collect Information

2.1 Information You Provide:
•    When you create an account, place an order, subscribe to our newsletter, or contact us for support, we collect personal details like your name, email, phone number, shipping and billing address, and payment information.

 

2.2 Information We Collect Automatically:
•    We use cookies and similar tracking technologies to gather information about your usage patterns, preferences, and actions on our website.
•    This information is used to enhance your browsing experience and provide personalized offers and content.
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3. How We Use Your Information

3.1 Providing Services:
•    To process your orders, complete payments, and fulfill your purchases.
•    To send you order confirmations, invoices, and updates on your order status.

3.2 Improving User Experience:
•    To personalize your shopping experience by recommending products based on your preferences.
•    To analyze and improve our website's performance and functionality.

3.3 Communication:
•    To send you promotional emails, newsletters, or marketing communications if you have opted in.
•    To respond to your inquiries, feedback, and customer support requests.

3.4 Legal and Compliance:
•    To comply with applicable legal obligations, enforce our Terms & Conditions, and resolve disputes.
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4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to track your activity and remember preferences for future visits. You can manage your cookie settings in your browser, but disabling cookies may limit your ability to use some features of our website.
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5. Sharing of Your Information

5.1 Third-Party Service Providers:

We may share your personal information with trusted third-party service providers who help us run our business, such as:
•    Payment processors
•    Shipping and logistics partners
•    Marketing and advertising companies
•    Website hosting providers
•    Customer support platforms
These third parties are only permitted to use your data for the purpose of performing services for us and are required to protect your data.

5.2 Legal Compliance:

We may disclose your personal information if required to do so by law or when we believe that such action is necessary to:
•    Comply with a legal obligation or court order
•    Protect the rights, property, or safety of KAFRATII, its customers, or others
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6. Data Security
We take the protection of your personal information seriously and use industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or destruction. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your information.
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7. Your Rights and Choices

7.1 Access and Update Information:
•    You have the right to access, correct, or update your personal information at any time. You can do this by logging into your account or contacting us directly.

7.2 Opting Out of Marketing Communications:
•    If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us.

7.3 Data Deletion:
•    You have the right to request that we delete your data. Please note that some data may need to be retained for legal or administrative purposes.
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8. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and business requirements. Once it is no longer needed, we will securely delete or anonymize your data.
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9. Transfer of Information
If you are located outside of India, please be aware that your data may be transferred to, processed, and stored in India or other countries where our service providers operate. By using our services, you consent to the transfer of your data to countries outside of your jurisdiction.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to periodically review this page to stay informed about how we are protecting your personal information.

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Click the link to know more about Returns and Exchange

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Click the link to know more about Terms and Conditions

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